Legal Policy

Legal Policy for Framepro

  1. Introduction

Welcome to Framepro, a trading name owned and operated by Display Lab Ltd (referred to as "we," "us," "our," or "Framepro"). This Legal Policy governs your use of our website, https://www.framepro.co.uk/ (referred to as the "Website"). By accessing or using our Website, you agree to comply with and be bound by this Legal Policy, as well as our Terms and Conditions, Privacy Policy, and any other relevant policies or agreements. If you do not agree to these terms, please do not use our Website.

Company Information

  • Business Name: Display Lab Ltd, trading as Framepro
  • Company Registration Number: 14359575
  • Registered Address: International House, 10 Beaufort Court, Admirals Way, London, United Kingdom, E14 9XL
  • Phone Number: 07918 040 477
  • Email: sales@framepro.co.uk
  1. Terms and Conditions of Use

2.1 Website Use

By using our Website, you agree that:

  • You are at least 18 years old or accessing the Website under the supervision of a parent or guardian.
  • You will not use the Website for any unlawful purposes.
  • You will not transmit any viruses, malware, or harmful code to the Website.
  • You will not attempt to gain unauthorized access to any part of the Website.

2.2 Intellectual Property

All content on this Website, including text, graphics, logos, images, and software, is the property of Display Lab Ltd or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws. Unauthorized use of any content on the Website is strictly prohibited.

  1. Products and Services

Framepro provides a range of framing products and related services. While we strive to provide accurate information regarding our products, prices, and availability, we cannot guarantee that the descriptions, pricing, or other content on our Website are complete, accurate, or error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

3.1 Pricing and Payment

All prices displayed on the Website are in GBP (£). Framepro reserves the right to change pricing at any time without prior notice. Accepted payment methods include major credit cards, debit cards, and other methods displayed on the Website at checkout.

3.2 Orders and Acceptance

All orders placed on the Website are subject to acceptance. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or fraudulent activity. If an order is canceled, we will notify you promptly and process a refund if payment has been made.

  1. Shipping Policy

4.1 Processing Time

Orders are processed within 1 to 3 business days (Monday to Friday) after confirmation. Processing time may be extended during peak seasons or due to unforeseen circumstances.

4.2 Shipping and Delivery

We offer delivery across the United Kingdom. The estimated transit time for delivery is 5 to 8 business days, depending on the shipping method selected at checkout. We are not liable for delays caused by third-party shipping providers.

4.3 Shipping Costs

Shipping costs will be calculated at checkout based on the chosen shipping method, delivery location, and package weight. Shipping costs are non-refundable, except in cases where the item was damaged or incorrectly shipped.

  1. Returns, Refunds, and Exchanges

5.1 Return Policy

We offer a 14-day return window from the date of receipt for most items. To initiate a return, please contact our support team at sales@framepro.co.uk with your Order Number and details of the item you wish to return. Items must be returned in their original condition and packaging.

5.2 Refund Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 10 business days. Shipping costs for returns are the responsibility of the customer, except where the item was incorrect or damaged.

5.3 Exchanges

To exchange an item, please return the original item and place a new order on our Website.

  1. Limitation of Liability

To the fullest extent permitted by law, Framepro and Display Lab Ltd, including our officers, directors, employees, and agents, shall not be liable for any damages arising out of or in connection with your use of the Website, including but not limited to direct, indirect, incidental, or consequential damages. This limitation of liability applies to all claims, whether based on warranty, contract, tort, or any other legal theory.

  1. Indemnification

You agree to indemnify, defend, and hold harmless Framepro, Display Lab Ltd, and our affiliates, employees, and agents from and against any claims, liabilities, damages, losses, or expenses arising out of your use of the Website or breach of this Legal Policy or other agreements.

  1. Governing Law and Jurisdiction

This Legal Policy and any disputes related to it or the use of the Website shall be governed by and construed in accordance with the laws of England and Wales. Any legal proceedings arising from this policy or the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

  1. Changes to This Policy

Framepro reserves the right to update this Legal Policy at any time. Changes will be effective immediately upon posting on the Website. We encourage you to review this policy periodically.

  1. Contact Information

For questions or concerns regarding this Legal Policy, please contact us:

  • Phone: 07918 040 477
  • Email: sales@framepro.co.uk
  • Address: International House, 10 Beaufort Court, Admirals Way, London, United Kingdom, E14 9XL